Terms & Conditions

Copyright
All material created by Terrace Press. (referred to hereinafter as “we”, “us”, “our” or “TP”) including without limitation, logos, images, text, lettering and illustrations are protected by copyright. They may not be reproduced in any fashion without the permission of TP. Any breach of copyright will be pursued. TP reserves the right to reproduce any part of any work produced by TP for marketing purposes. Unless specifically requested otherwise by a client (referred to hereinafter as “client”, “customer” or “you”) prior to placing an order, TP reserves the right to use any design created for a client as samples and can photograph the stationery, after the wedding date, for advertising in print, online and across social media. We also obtain the right to recreate any design for future clients.

Copyright Permission
TP will refuse to directly copy another artist’s design, so please don’t ask. It is the client’s responsibility to obtain copyright permission for the use of material used on their stationery (ie. venue logos, quotes, lyrics etc.)

Quoting, Pricing and Payment for Wedding Stationery
TP reserves the right to change prices without notice. All official quotes are valid for 30 days. Once your quote is accepted, your total cost won’t change unless you adjust your order and you will be notified accordingly. Full payment of the design fee is required before TP can commence design on your stationery. The final payment is then required before sending stationery to print. Payment can be made through Direct Debit (Australian clients only) or Credit Card (which incurs a 2.2% fee).

Design Changes
You will have a set number of changes included in your design fee based on what collection you choose. Further changes may incur a fee of up to $30 per additional round, but you will be advised of this prior to the changes. This is to encourage you to be concise with your changes each round, and to streamline the design process and stick to the proposed timeline.

Proofing
TP copy and paste all wording provided and work very hard to catch anything that is out of place before sending you through your initial proofs. However, it is strongly recommended to have several sets of eyes review your final proof, specifically checking spelling (especially names and addresses), layout, URL's etc. Any changes to your design after your stationery has been approved for print will be corrected at your own expense.

Rush Orders
Orders may be considered ‘rush’ if they are needed to be delivered within four weeks. Rush orders are accepted depending on availability and the requirements of the project. Rush orders will add a charge of 15% to your total order and will be advised prior to acceptance of the quotation.

In event of error
TP cannot be held responsible for any errors noticed after the proofs have been approved and officially signed off by the client. Any amendments made after approval and printing will incur an extra charge. Please notify TP immediately if you notice any errors on your stationery once you have received it. Client error after the proof has been approved can be reprinted at the clients expense. The re-print will be placed in the print cue at the time of second approval.

Calligraphy
Due to the nature of hand-written calligraphy, there will be slight inconsistencies between each piece.
TP carefully proof read everything written, however if any pieces need to be
re-written due to an error on the part of TP, we will do our best to correct the issue promptly. If the error has be made by the client (submitted wrong wording etc.) the original cost per item will be required to correct the pieces.

Timing
TP and the client will discuss an estimated timeline during the consultation stage. TP will work hard to meet this timeline and have your stationery to you as quickly as possible. However, this timeline is approximate and to meet the times outlined, you must be aware of submitting your changes in a timely and concise manner. TPwill not be responsible for delays caused by excessive changes and lengthy responses by the client.


Delivery

All stationery is delivered via trackable Australia Post or TNT courier. All of our packages are sent with authority to leave unless otherwise requested. We reccommend supplying a delivery address where you or someone you know will be there to sign for your goods. International postage fees are calculated upon order and is based on the country and package weight.

Loss or Damage
TP carefully package and seal all jobs and cannot be held responsible for any loss or damage that occurs during transit once the order has been handed over to the courier. You will be supplied with a courier tracking number once your stationery is in the post. If you are local, you can select the option to pick-up your stationery to avoid shipping changes. Pick up is available from our West Pennant Hills studio and will be advised upon sign-off of your job.

Returns and Cancellations
Your design fee is non-refundable. If there is a need to cancel your order before printing/after approval, please contact us right away. We will not move to production without full payment and artwork approval. Due to the custom nature of TP stationery, all stationery orders are non-refundable once authorised for production, without exception. Every effort is made to assure your satisfaction. 
If there is an error on the part of TP, we will work hard to resolve any issues.